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General terms of sale

Article 1: Scope of application

The present conditions of sale are concluded on one hand by the company LE MANS miniatures, a company under French law whose registered office is located: Lieu-dit «La Madère», 72330 Yvréle-Pôlin, France and registered in the Register of Commerce and Companies of Le Mans under no. 383 143 104 000 32.

These terms and conditions apply to all orders or reservations received by Internet or mail or telephone and are valid at the time the order is placed. Any order implies the complete and unreserved adherence of the customer to these terms and conditions.

Any other condition established by the buyer is therefore by default unenforceable to the seller. If the seller, at any time, contravenes any of the conditions mentioned, this cannot be interpreted as a waiver by the seller of all the general conditions.

The company LE MANS miniatures is the owner of the website and and holds all the rights relating to it. Unless previously and expressly authorized by the company, it is forbidden to copy or download all or part of the site or its content.

Article 2: Orders

Orders can be placed as follows:

By Internet:

By mail:
LE MANS miniatures
Lieu-dit “La Madère”
72330 Yvré-le-Pôlin

By email:
By phone: +33 (0)2 43 88 50 30

All orders transmitted via the Internet are confirmed by via e-mail. Any order or reservation made by any other means will be confirmed by email, provided that the customer has communicated his email address.

Article 3: Prices

The prices are indicated on our website in Euros all taxes included (TTC price) and on another line without 20% French VAT (H.T price), excluding flat-rate participation in processing and shipping costs. They are subject to French VAT in French and EU. For orders from outside EU destined to outside EU countries, the VAT will not be billed.

Prices are subject to change at any time without notice. However, items will be billed on the basis in effect at the time of order registration.

In case of order to a country other than metropolitan France, customs duties or other local taxes (local VAT, customs tax, import duties etc.) may be payable. These rights are the exclusive responsibility of the customer and are his sole responsibility in terms of declarations and payment to the competent authorities.

All orders, whatever their origin, are billed and payable in Euros only.

The items remain the property of LE MANS miniatures until full payment of the price, regardless of the date of delivery of the product.

Article 4: Availability of items

Our items on sale on the site are offered within the limits of stocks.

Although our databases are regularly updated, some articles may be temporarily (out of stock) or permanently unavailable (sold out / Museum).

One or more items may become unavailable after the order, and some are offered in limited numbers or in a single copy. In case of unavailability independent of our will, LE MANS miniatures will notify personally as soon as possible the customer either by mail or by e-mail.

If the product you order is only available late and within the limit of 21 days from receipt of the order by our services, we undertake to inform you immediately of the additional delivery time.

If the resupply of the product is abnormally long or impossible, we undertake to replace the ordered article with an article offering the same performance and whose value is equal to or greater than that of the original product. If we cannot provide you with a replacement item, we will cancel your order and the amount of your order will be credited to your account or refunded in the form of a credit note if desired.

Article 5: Delivery

Orders are processed within a maximum of 5 (five) working days from the date of receipt by LE MANS miniatures. The average processing time is 24 hours.

The items are delivered to the delivery address indicated at the time of the order. The delivery address may be different from the billing address. In order to optimize the delivery, it is advisable to indicate an address to which your order can be received during working hours.

If you choose to pay by cheque or bank transfer, the order will only be processed upon receipt of your payment and the shipping and processing times of your order are extended accordingly.

For deliveries outside metropolitan France, the ordered items are imported into the country of destination by and under the responsibility of the customer. It is up to the local authorities concerned to obtain the necessary information and to ensure that the specific formalities for the importation of these articles into the territory of the country of destination are strictly complied with. Any customs fees or local taxes are the exclusive responsibility of the customer.

The company LE MANS miniatures as part of its sales contract supports the delivery and transport, the inherent costs being accessories of these operations. In case of dispute on delivery any complaint must be sent within 48 hours to the company LE MANS miniatures, in addition to any reservations made to the carrier under the legal conditions.

Article 6: Payment

Orders placed on the website are payable by default by credit card such as Carte Bleue, Visa, Eurocard, Mastercard (directly from the website).

You pay with complete peace of mind at the end of your order on our secure interface.

Payments by credit card on the site benefit by default from the secure payment service 3D Secure. It is a program initiated by international issuers Visa (Verified by Visa) and MasterCard (MasterCard Secure code) to enhance the security of online payments.

The principle is to put in place an additional control during an online purchase during which the buyer will validate his payment by indicating a secret data conforming to what his bank will have indicated to him.

These iconsat the bottom of the page indicate that you are on a secure part of the website.

When you pay by card, you indicate:

Your card number, the validity date, the number on the back of your card + a secret code issued by your bank at the time of your order, to be entered to complete the transaction. This secret code can be transmitted to you, according to what you have agreed with your bank, either by email, by SMS, or by referring to a grid of codes that will have given you your bank.

Authorization servers are then consulted, in order to verify this data and avoid abuse and fraud. The servers are then in encrypted mode and all the information transmitted is encoded (SSL encryption).

No information passes through the web in clear language.

The amount of orders paid by credit card is cashed on the day of shipment of the order (only the delivered products are invoiced). In the case of multi-item orders, the entire order amount is cashed on the day the first item is shipped.

The customer may also decide to communicate the information of his credit card by telephone or by mail or e-mail at the time of his order. In this case, it is no longer a secure transaction.

You can choose to pay by Paypal under the same security conditions as before without disclosing your financial information during the transaction. You can choose to pay by bank check. In this case, you only need to print or copy the Internet page that contains your entire order and your contact details and send it to us by mail at the following address with your payment by check, compensable in France, denominated in Euros to the order of LE MANS miniatures:

LE MANS miniatures
Lieu-dit La Madère
72330 Yvré-le-Pôlin.

After a collection period of 10 working days from the day of receipt of your mail, we will send you your goods together with the invoice.

You can also choose to pay by bank transfer. This payment process is faster than by check (allow 3 working days to obtain the agreement of the bank against 10 working days of delays of cashing in the case of the check) and allows to receive your order more quickly. LE MANS miniatures reserves the right to request a bank transfer on orders containing products identified as sensitive, atypical orders, and large amounts.

IBAN: FR76 1548 9048 1300 0250 7384 056

Article 7: Right of withdrawal

In accordance with the provisions of Article L. 121-16 of the French Consumer Code, the customer has 14 working days from delivery to return the order for exchange or refund.

Items specially made for a customer (customized for example) are not subject to the right of withdrawal and cannot be refunded.

The item must be returned at your expense, obligatorily in its original packaging, in perfect condition, and accompanied by the corresponding invoice by any means at your convenience.

The return of the product is without penalty, except for the return costs but requires the prior information and agreement of LE MANS miniatures. Please find attached a return form that must be completed and accompany your return.

Items damaged, damaged or soiled by the customer are not taken back.

The returns must be sent back at the following address:

LE MANS miniatures
Lieu-dit « La Madère »
72330 Yvré-le-Pôlin France

Article 8: Claims

Only sales made directly by LE MANS miniatures may be the subject of a request for spare parts or exchange. For other types of sales (distributor or retailer, or e-bay, fairs and exhibitions...) customers will have to contact their seller.

Any complaint concerning the quality of the shipped products must be made within 15 days of receipt of the package. It must be formulated, clearly and precisely, by e-mail or mail accompanied by 2 or 3 supporting pictures.

If an item is defective or non-compliant (error attributable to LE MANS miniatures), LE MANS miniatures undertakes to refund it, subject to compliance with the following conditions:

  • Return to original packaging in perfect condition.
  • Accompanied by a clear and specific request and invoice
  • within a maximum of 15 days after delivery at LMM.

In the event of an exchange request, the transport costs and any additional costs (customs duties, etc.) for the return of the goods to LE MANS miniatures, are the responsibility of the customer unless prior written agreement. In case of impossible exchange (sold out item(s)), and after agreement for the return a refund will be made within 30 days upon receipt of the model in question.

Article 9: Liability

The customer is solely responsible for the choice of the products, their conservation from the delivery and their use. Under no circumstances can LE MANS miniatures be held responsible for any damage arising from this fact.

LE MANS miniatures guarantee that the products are in perfect condition when handed over to the carrier. This is the only guarantee granted by LE MANS miniatures.

No other express or implied warranties are granted. In particular, LE MANS miniatures cannot guarantee that the products meet the specific expectations of the customer.

LE MANS miniatures cannot be held responsible for the non-performance of the contract concluded in case of force majeure, disturbance or total or partial strike, in particular shipping services and means of transport, flooding or fire.

LE MANS miniatures shall not be liable for any indirect damages arising out of this Agreement (operating losses, loss of profit, loss of chance, damages or costs).

It is also not responsible for the content of the websites on which hyperlinks may be linked from its own site.

Article 10: Confidentiality and Copyrights

The studies, plans, drawings, models, prototypes, parts and documents submitted or sent by LE MANS miniatures remain our property; they cannot be communicated by the buyer to third parties for any reason. All reproduction rights are reserved including for downloadable documents. They may not be reproduced in any form whatsoever, without the prior agreement of LE MANS miniatures.

Article 11: Personal or private information

LE MANS miniatures treats all information concerning its customers with the strictest confidentiality.

At the time of the order, only the necessary information (surname, first name, address, and email and phone number) is requested for efficient processing and careful follow-up of the order.

LE MANS miniatures undertakes not to disclose to third party the information communicated to it. These are confidential. They will only be used by its internal departments for order processing and to reinforce or customize the communication and product offering.

Under Article 11240 of the Civil Code, non-emancipated minors are unable to contract. Consequently the company LE MANS miniatures cannot be held responsible in case of collection without its knowledge, of personal data relating to a minor.

In accordance with the Data Protection Act of 6 January 1978, the customer has the right to access, oppose and rectify data concerning him at the following address: LE MANS miniatures Lieudit “La Madère” 72330 Yvré-le-Pôlin – France.

Article 12: Archiving – Evidence

LE MANS miniatures stores orders and invoices on a reliable and lasting support which constitutes a true copy according to the Article 1348 of the Civil Code.

The LE MANS miniatures’ documents will be considered as proof of communications, orders, payment and transactions between it and its customers.

Article 13: Reserve of property

In case of payment in instalments after prior agreement, the company LE MANS miniatures retains ownership of the goods sold until the full payment of the price in principal and accessory. Failure to pay any of the deadlines may result in the claim of the goods. These provisions shall not prevent the transfer from the buyer, upon delivery, of the risk of loss and deterioration of the goods sold as well as the damage that they may cause.

Article 14: Dispute Resolution & Application Law

In case of litigation only the present conditions in French are law.

All sales made by LE MANS miniatures from its website, by e-mail, mail or telephone are governed exclusively by French law.

For all disputes or disputes, whatever the nature or the cause, only the commercial court of Le Mans will be competent.

Article 15: Customer Acceptance

By clicking on the "Make your payment" button, the Customer declares to accept the order and all the present general conditions of sale.

These general terms and conditions of sale are subject to change at any time without notice.

LE MANS miniatures
Adress & Head office: Lieu-dit « La Madère » - 72330 Yvré-le-Pôlin

Phone: +33 (0)2 43 88 50 30
Limited Independent Production Company with a capital of 60 000 €
Company registration number 383 143 104 000 32 LE MANS
VAT number FR82383143104

7 Rue des Frênes - ZAC de la Pointe – 72190 Sargé-lès-Le Mans 
Phone: +33 (0)2 43 50 26 50